our terms and conditions

WHAT IS YOUR RETURNS & REFUNDS POLICY?

BLUSH takes pride in delivering fresh beautiful flowers and other products in the best possible condition to our wonderful customers and they're recipients. Of course, we understand that our products are often sent as special gifts or remembrances and BLUSH wants to ensure you have the best possible shopping experience. If you feel your BLUSH flowers (or gifts) didn’t arrive in the best condition or have not lasted at least 3 days please advise within this time by calling 09 3681622. Once we’re confident that they have been cared for as recommended, we will happily replace the flowers. Please note our returns terms:

  • Orders can be cancelled, free of charge, if we haven’t yet arranged your flowers or gifts order.
  • Non-perishable products may be approved for a refund if returned in new condition.

  • Refunds can only be made back to the credit card that was used for the original purchase. Approved refunds can take 1-2 business days to be completed.

CARE OF YOUR FLOWERS

We source the best product from around NZ, and the world. Your flowers should last for 4-7 days - please see these tips to keep them looking their best.

  1. Use a clean vase.

  2. Cut the stems at a 45-degree angle, under running water if possible. This creates a wide opening to the xylem (where the flowers drink up water) and keeps air bubbles to a minimum so they don't block the water pathways.

  3. Keep away from fruit. Fruits produce ethylene, which tells a plant to ripen, and that will shorten the life span of your flowers.

  4. Place in a cool position. If you're leaving the house for a day or two, you can put your flowers in the fridge (away from fruit). The cold reduces microbial growth and the metabolic rate of your flowers, extending their life!

  5. Keep away from direct sunlight, drafts and air-conditioning.

  6. Maintain adequate water levels and change the water completely every two days.

CURRENCY AND PRICING

All pricing on this website is in New Zealand Dollars (NZ$) and includes Goods and Services Tax (GST) of 15%.

SHIPPING AND DELIVERY

BLUSH delivers flowers Auckland wide and Shipping rates will be quoted within all orders.

  • SAME DAY DELIVERY AUCKLAND WIDE, Monday - Friday cut off time is 2pm - flower orders are placed after this time will be delivered following day.

COURIER

  • We use DEADLINE, please call BLUSH 09 3681622 to trace your flower order.

100% SATISFACTION GUARANTEE

Our 100% satisfaction guarantee is a key aspect of our business. If a customer is not happy with their order and can provide proof of what the issue is and common sense prevails that that is not acceptable then we will put it right. We’ll discuss the issue with you and look to provide a suitable outcome. This may include a redeliver of the original or a substitute order. A refund may be made in the same tender as the original purchase. Any gift products requested to be returned must be in a new resalable condition unless faulty or otherwise defective.

RETURNS & REFUNDS

If you feel your BLUSH flowers (or other gifts) didn’t arrive in the best condition or have not lasted at least 3 days let us know within this time by calling 09 3681622. Once we’re confident that they have been cared for as recommended, we will happily replace the flowers.

  • Orders can be cancelled, free of charge, if we haven’t yet arranged your flowers or gifts order.

  • Given the perishable nature of many of our products, we do not offer refunds on cancelled orders that have been picked and arranged or are out for delivery on those perishable Products.

  • Non-perishable products may be approved for a refund if returned in new condition.

  • Refunds can only be made back to the credit card that was used for the original purchase. Approved refunds will be processed within 1 business day of the cancellation.

CONSUMER GUARANTEES ACT 1993

The Consumer Guarantee Act sets out minimum standards for goods sold by BLUSH In the unlikely event that goods sold are not of good quality or are faulty, the customer has the right to a repair, replacement or a refund.

The contents of our website, and the site as a whole, are intended solely for personal, non-commercial use by our customers. No right, title or interest in any viewed or downloaded materials is transferred to a website user, as a result of viewing, downloading or copying any content on this site. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works of, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the contents of this site.

SECURITY

When purchasing from BLUSH your financial details are passed through a secure server using the latest 256-bit SSL (secure sockets layer) encryption technology. 256-bit SSL encryption is the current industry standard.

  • If you have any questions, please contact us by email flowers@blush.co.nz

SHIPPING TERMS - SAFE DELIVERY

By using our delivery service, you agree to let our professional couriers use their best judgment as to whether the flowers or gifts can be safely left at a delivery address, should no one be there to receive them. We can hold no liability for those orders left at our discretion. If a requirement of the destination is that orders be received and passed over to a concierge or gated security, we can hold no liability for those orders from that point on.

REDELIVERY OPTIONS

If a delivery attempt is unsuccessful due to an incorrect address provided, or no one is available to receive the order, or our courier believes the order cannot be left safely, then a redelivery fee will apply to the same value as the original delivery fee. The buyer will be contacted before the order is redelivered and given the option to pay a redelivery fee or pick the flowers or gifts up from our store in FREEMANS BAY, Auckland.

  • If BLUSH is at all responsible for the delivery issue, a redelivery fee will not apply.

CALLING A RECIPIENT

If we haven’t been able to contact the buyer over a delivery issue, and the gift recipient’s contact details have been provided, we reserve the right to call them. In this unusual occasion, your details will be kept confidential.

SATURDAY DELIVERIES

Yes, we deliver on Saturdays but those deliveries must be ordered before 10am Saturday for a Saturday delivery within Auckland and are subject to the availability of couriers to the destination. To be sure your delivery will reach its destination on time, order on line, but also call us on 09 3681622 to verify.

EMERGENCY FLOWER DELIVERIES

If you have an URGENT request we’ll probably say YES. It might cost you a little more but we’ll do our best to get it there and on time! While you can place your order, and pay for it online, please call us on 09 3681622 to discuss your emergency requirements.

PUBLIC HOLIDAYS

We don’t deliver on Public Holidays. But we do deliver on Mother’s Day (2nd Sunday of May). To avoid disappointment order early, Friday at the latest!

SUBSTITUTIONS

As you can imagine flower varieties and colours displayed on the BLUSH website are subject to availability and seasonality. Our staff will always endeavour to match the product as shown, but should the flower not be available, they will substitute these with an equally attractive flower of equal or greater value.

SHIPPING FEES

A shipping fee, to cover the costs of handling and delivery, is usually added to flowers and gifts ordered at BLUSH. Shipping will be calculated on your order, dependent on the delivery address. Shipping fees will be specified during checkout, before your order is confirmed by you and processed for payment.

  • Delivery charges include NZ Goods & Services Tax (GST).

ESTIMATED DELIVERY TIMES

Orders will be shipped for delivery to reach the recipient on the day you have requested. Auckland orders are likely to arranged and shipped on the day the recipient is to receive them. Other locations may have their order shipped the day before the indicated requirement. Rural and some residential areas may require an additional 1-2 days in delivery time.

We endeavour to do our best to have orders arrive at your desired time but cannot be held responsible for deliveries that arrive sooner than expected or are held up in transit through unforeseen events. So please consider the shipping address you specify. Often a work address works best.

OUT OF STOCK

If you have ordered an item that is temporarily out-of-stock, discontinued or sold-out (excluding flowers that can be substituted with something similar of equal or greater value), we will attempt to contact you immediately and arrange your money back or a suitable replacement product.